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FAQs

Please see below for questions about our procedures and high quality photo scanning service options...

High Quality Online Photo Scanning

What equipment do you use?
With 30 years in the industry we have tested and worked with many products to scan photos. Always putting them to the test to ensure you get the best results. Currently we do our scanning with the PS50 Picture Saver Scanning System from Kodak. This features a 600dpi scan resolution and a 48-bit color depth.

What resolution do you scan at?
We scan your photos at 600dpi. This ensures the highest quality, ability to enlarge, and future-proofs your memories. Unlike the competition which only scans at 300dpi, we want you to have the best quality we can offer. Standard!

What is the cost per image?
Depending on which photo scan bundle you purchase the price changes and goes to as low as $.12/image. Please see the breakdown below

  • 300 Photos $49.00 (~0.16/image)*
  • 600 Photos $72.00 (~0.16/image)*
  • 1200 Photos $144.00 (~0.12/image)*

*Does not include shipping costs.

Are there any additional fees?
You are responsible to pay for the Initial Shipping of your photos to us in the supplied USPS Medium Flat Rate Box. This can be done at any Post Office, USPS.com or Authorized 3rd party. The cost of Return Shipping your photos back to you is added at checkout, and is $13.95/box (regardless of which size you order).

Where do I ship my photos do?

     US Photo Scanning
     5390 Napa Street
     San Diego, CA 92110.

Can I track my order?
Yes. All shipments use USPS Priority Mail which includes shipment tracking information to you so you can know when your photos and files will arrive.

Free High Quality Scanning Service

Is the Free Trial really free?
To ensure you that are scanning and process is great, we offer a Free Trial of 50 photos that we will scan for free. Yes Free! However, we do ask that you pay $10.00 at the time of purchase to cover shipping your photos and CD back to you.

Can I send any photos?
We accept and will scan all photos you send that are Free-and-Unencumbered. Due to the box sizes, we accommodate a maximum of 4x6 for the Small, and 8x10 for the Medium and Large.

What does Free-And-Unencumbered mean?
Photos must not be in photo albums, have frames or in photo-corners. They must not be torn or damaged, as this may cause them to get stuck in our scanner.

How many photos can I send?
We offer 3 different photo scan options (300ct Small, 600ct Medium and 1200ct Large). When you receive the box in the mail you then fill it with your pre-counted photos. Do not bend your photos to include more. This will damage your picture and not be able to be scanned.

What if I send too many photos?

We will email you an order invoice for whatever the surplus of photos is. For instance, if you ordered 1200, but sent us 1250, we will send you an invoice payment link of $6.00 (50 x $0.12). Please complete this payment process so you can ensure to have all your photos included in the scanning process.

What if I send fewer than billed for?
We will refund the credit card on file for any photos less than the amount purchased. So for instance, if you ordered the 1200 Photos Box, but in the end we only received 1100, we would refund your card the difference x the rate of photos for the chosen bundle. For the 1200 bundle, it is $0.12/image so you would get a refund of $12.00.

What services do you include when you scan?
With each scan we fully rotate to orient in the correct direction, and de-skew, where we make sure if anything is off slightly in the image that the final scan is correct. We also crop off any white-space or borders so your image is full-bleed. Finally we perform post-scan image sharpening if needed. At the end of the project, our technician goes through each digital file on the computer to ensure quality is top-notch before copying the files to your USB thumb-drive.